AUDI electrical system recall — 24V898000
Volkswagen Group of America, Inc. reported recall 24V898000 to NHTSA on November 27, 2024.
24V898000
Official NHTSA text (English)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2023 Audi Q5 PHEV and 2022 Audi A7 PHEV vehicles. The high-voltage battery may overheat.
A high-voltage battery that overheats increases the risk of a fire.
Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. Owner notification letters were mailed May 1, 2025. Owners may contact Volkswagen Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall has been replaced by NHTSA recall number 25V080.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Campaign number: 24V898000 · Report received: November 27, 2024
https://www.nhtsa.gov/recalls?nhtsaId=24V898000
What does this record mean?
Volkswagen Group of America, Inc. reported recall 24V898000 to NHTSA on November 27, 2024. The record falls under electrical system and covers 1 make-model-year combinations across AUDI, model years 2023–2023.
A recall is the manufacturer identifying a safety-related defect or a non-compliance with a standard in a group of vehicles, and reporting it officially. It does not mean the whole vehicle is faulty: it covers a specific condition found in a specific part, within a specific build range.
This record concerns the electrical system or hybrid/electric propulsion. Consequences recorded in this family can include loss of drive power, short circuits and risks involving the high-voltage battery.
What should I do?
If you see unexplained dashboard warnings, sudden loss of power, unusual heat while charging or a burning smell, contact the dealer. For some records the remedy can be delivered as an over-the-air software update; that is noted separately on the record page.
Work carried out under a recall is done at no cost to the owner. This does not depend on the vehicle still being in warranty: a recall is not a warranty claim, it is a separate obligation. The dealer should not charge you for labour or parts.
Whether a record covers your vehicle is determined by make, model and model year — but not every vehicle of that model year is necessarily included. The manufacturer usually covers a specific build date range. Only a VIN-based lookup gives a definite answer.
Where is the VIN?
The VIN has 17 characters and appears in four places: on a plate at the lower left corner of the windscreen, on the label inside the driver's door jamb, on the registration document, and on most vehicles on a label in the engine bay. VINs never use the letters I, O or Q; the similar-looking characters are the digits 1, 0 and 9.
Before you go to the dealer
The work is done at the manufacturer's authorised dealer. Quoting the campaign number when you book shortens the process, because the dealer can order the part in advance. If you are not sure whether your vehicle is covered, verify it on the manufacturer's own VIN lookup page; that link is provided on this page.
Before you go to the dealer, have three things ready: the VIN, the registration document and the campaign number. If you have seen a symptom related to the defect, note when and under what conditions; that speeds up diagnosis. Keep the paperwork showing the work that was done: it is useful when you sell the vehicle or if a second record appears.
Source and currency
The official text on this page is reproduced exactly as NHTSA published it. It has not been summarised, rewritten or interpreted. The rest of the page is written in this language.
NHTSA records cover vehicles sold in the US market. A model with the same name sold in Europe or elsewhere may have been built with different equipment and different suppliers, so whether a record covers your vehicle is settled only by the manufacturer's own lookup.
When a record stops appearing in the source, this page is taken down the same day and the address returns a 410 response; no text is left behind. If you have an objection about a record, you can send it from the correction page.
Vehicles covered
Frequently asked
What does recall 24V898000 cover?
The record falls under electrical system and covers vehicles from AUDI in model years 2023–2023. The detail is in the official text on this page.
How do I know if my vehicle is included?
If make, model and model year match, your vehicle may be included; but the manufacturer usually covers a specific build date range. Only a VIN lookup gives a definite answer.
Is there a charge?
No. Recall work is free of charge and independent of warranty.
How soon should I have it done?
There is no reason to wait. If a part has to be ordered the dealer will give you a date; in the meantime follow the advisories shown on this page.
Why is the official text in English?
Because that is the record NHTSA published. It is not summarised, rewritten or interpreted; the rest of the page is in this language.