Vehicle Recall Check
Air bags

AUDI air bags recall — 21V078000

Volkswagen Group of America, Inc. reported recall 21V078000 to NHTSA on February 17, 2021.

Air bags

21V078000

Official NHTSA text (English)

Defect summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Consequence

During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury.

Remedy

Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

ManufacturerVolkswagen Group of America, Inc.
ComponentAIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE
Campaign number21V078000
MakeAUDI
Model year2020–2021
Report receivedFebruary 17, 2021
Source: NHTSA — National Highway Traffic Safety Administration
Campaign number: 21V078000 · Report received: February 17, 2021
https://www.nhtsa.gov/recalls?nhtsaId=21V078000

What does this record mean?

Volkswagen Group of America, Inc. reported recall 21V078000 to NHTSA on February 17, 2021. The record falls under air bags and covers 2 make-model-year combinations across AUDI, model years 2020–2021.

A recall is the manufacturer identifying a safety-related defect or a non-compliance with a standard in a group of vehicles, and reporting it officially. It does not mean the whole vehicle is faulty: it covers a specific condition found in a specific part, within a specific build range.

This record concerns occupant restraint systems: air bags, seat belts or child seat anchorages. These systems only act in a crash, so a defect can be present with no symptom at all in everyday driving.

What should I do?

Waiting for a symptom does not work with this family. If an air bag or seat belt warning light is on, do not leave it. If the record concerns child seat anchorages, secure the seat using the alternative method the manufacturer specifies until the remedy is applied.

Work carried out under a recall is done at no cost to the owner. This does not depend on the vehicle still being in warranty: a recall is not a warranty claim, it is a separate obligation. The dealer should not charge you for labour or parts.

Whether a record covers your vehicle is determined by make, model and model year — but not every vehicle of that model year is necessarily included. The manufacturer usually covers a specific build date range. Only a VIN-based lookup gives a definite answer.

Where is the VIN?

The VIN has 17 characters and appears in four places: on a plate at the lower left corner of the windscreen, on the label inside the driver's door jamb, on the registration document, and on most vehicles on a label in the engine bay. VINs never use the letters I, O or Q; the similar-looking characters are the digits 1, 0 and 9.

Before you go to the dealer

The work is done at the manufacturer's authorised dealer. Quoting the campaign number when you book shortens the process, because the dealer can order the part in advance. If you are not sure whether your vehicle is covered, verify it on the manufacturer's own VIN lookup page; that link is provided on this page.

Before you go to the dealer, have three things ready: the VIN, the registration document and the campaign number. If you have seen a symptom related to the defect, note when and under what conditions; that speeds up diagnosis. Keep the paperwork showing the work that was done: it is useful when you sell the vehicle or if a second record appears.

Source and currency

The official text on this page is reproduced exactly as NHTSA published it. It has not been summarised, rewritten or interpreted. The rest of the page is written in this language.

NHTSA records cover vehicles sold in the US market. A model with the same name sold in Europe or elsewhere may have been built with different equipment and different suppliers, so whether a record covers your vehicle is settled only by the manufacturer's own lookup.

When a record stops appearing in the source, this page is taken down the same day and the address returns a 410 response; no text is left behind. If you have an objection about a record, you can send it from the correction page.

Vehicles covered

2

Frequently asked

What does recall 21V078000 cover?

The record falls under air bags and covers vehicles from AUDI in model years 2020–2021. The detail is in the official text on this page.

How do I know if my vehicle is included?

If make, model and model year match, your vehicle may be included; but the manufacturer usually covers a specific build date range. Only a VIN lookup gives a definite answer.

Is there a charge?

No. Recall work is free of charge and independent of warranty.

How soon should I have it done?

There is no reason to wait. If a part has to be ordered the dealer will give you a date; in the meantime follow the advisories shown on this page.

Why is the official text in English?

Because that is the record NHTSA published. It is not summarised, rewritten or interpreted; the rest of the page is in this language.